珈琲の広場

CONTACT

Thank you for being our customer. 
We welcome your inquiries and feedback. 
If you have any questions, please feel free to contact our customer service desk.

  • Frequently asked questions (FAQ)

    We have put together a list of FAQs and answers.

    よくあるご質問はこちら
  • Contact form

    • Inquiries to Ogawa Coffee

      お問い合わせフォームはこちら
    • Inquiries to Ogawa Coffee Creates

      お問い合わせフォームはこちら
  • Inquiries by phone

    We apologize that this is only available in Japanese at this time.

    Individual Customers
    0120-077-800
    Corporate Customers
    075-313-7333
    Business Hours
    Mon-Fri / 9am-5pm
  • Inquiries by mail

    • □ Inquiries to Ogawa Coffee

      Attention:
      Ogawa Coffee Co., Ltd. Customer Service
      75 Nishikyogoku Kitashozakai-cho, Ukyo-ku, Kyoto, 6150802 Japan
      Tel:
      +81(0) 75-313-7333
    • □ Inquiries to Ogawa Coffee Creates

      Attention:
      Ogawa Coffee Creates Co., Ltd. Customer Service
      75 Nishikyogoku Kitashozakai-cho, Ukyo-ku, Kyoto, 6150802 Japan
      Tel:
      +81(0) 75-313-7333
  • Inquiries regarding online sales

    Tel:
    0120-088-720
    Weekdays 9:00am〜5:00pm
    Email:
    order@oc-ogawa.co.jp
  • Inquiries regarding commercial products

    Tel:
    +81(0) 75-313-7400
    Weekdays 8:30am~5:00pm
    Email:
    ogawa-pro@oc-ogawa.co.jp

    ○ Please include as much of the following as possible and a person in charge will contact you.

    • Store name
    • Address
    • Contact information
    • Email
    • Scheuled date of opening, or current store(s)
    • Number of seats
    • Type of business (Cafe, restaurant, bakery, etc.)

    ※Depending on the content of the inquiry, it may take some time to respond. Thank you for your understanding.